Frequently Asked Questions
Q: Do your advertised prices include GST?
Yes, all displayed prices are GST inclusive.
Q: What are your payment options?
Accepted payment methods are Paypal or credit card. We do not offer customer account credit so all payments must be made and received prior to despatch.
Q: If I register or transact on your site are my credit card and contact details secure?
Yes, our site is SSL certified. Please refer to our Privacy & Security Policy for full detail.
Q: Is the advertised image the exact one that will get shipped to me?
Although the image is always of an actual offered item at its time of availability, it is not always an image of the same item that may be shipped to you. Sometimes the received product may slightly differ in external appearance (colour etc) or general condition, but it will never differ in physical design.
Q: I have my own account with another freight carrier, can I use this with OzPump?
Unfortunately no, we only ship via our freight accounts.
Q: Can I collect my order in person?
Yes, from our Sydney, NSW warehouse or Perth Airport, WA warehouse.
Q: Do I have to be at the delivery address at the time of delivery?
It is preferred, but not essential. You can tick the Authority to Leave option at the check out if there will be no representative available to accept and sign for the delivery of goods. For further information regarding Authority to Leave, please refer to the Shipping & Delivery Policy.
Q: Do you ship internationally?
Yes, our website is formatted for Australian purchases only however we can ship internationally. Please contact us for pricing.
Q: How long will it take for my items to be despatched?
In general, as long as the product is in stock it will be despatched within 2-3 days following receipt of payment. Please enquire for despatch times for Indeng products.
Q: How long before my order arrives?
We work within our designated freight supplier’s estimated time frames for Australian customers and expect delivery to arrive within 3-5 days of despatch, dependent upon your location. We reserve the right to use airbags when practical and they may arrive sooner. International customers should contact sales for information.
Q: Do you deliver to P.O. boxes?
No, our carrier cannot deliver to P.O. boxes.
Q: How much is delivery?
OzPump’s offers a flat-rate shipping policy of $20 AU Australia-wide, GST inclusive.
Still can’t find what you are looking for? Please submit an enquiry form via our contact page.